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Writer's pictureSteve Bonham

Handling money while shopping for a self isolating person

If possible shopping should be done on online by the self-isolating person using click and collect facilities, this avoids the volunteer handling money.

We strongly encourage volunteers not to accept credit/debit cards from people asking for help in order to buy resources on their behalf as this is a safeguarding risk.


Prepaid Supermarket gift cards enabling a limited amount of money to be spent can be used by agreement. Asda provides volunteer shopping cards https://cards.asda.com/volunteer?utm_source=vanityurl&utm_medium=dmc&utm_term=volunteercard&utm_content=generic&utm_campaign=cards These can be bought online, sent to the volunteer or printed off and put in a safe place. They can be topped up online.

Wherever possible volunteers should do the shopping and come back with a receipt before asking for money from people in self-isolation. We also recommend that volunteers not make purchases larger than £30 for any one person or family in self-isolation, and that a maximum amount is agreed before shopping.

Volunteers should keep a central record of any payments made. There should also be a central record of any concerns raised in respect of payments, and make people aware of how they can raise a concern.

Where possible payments should be made by bank transfer or paypal to minimise the risk of passing on the virus, but if that’s not possible any cash should be washed with soapy water and put into an envelope and put down for the volunteer to pick up so that a safe distance of two metres can be maintained. you receive using soapy water.

Volunteers should also:

  • Ask them to give you a shopping list via phone call or text message before you go to the shop.

  • Agree whether or not they will accept substitutions.

  • Ask if they have any allergies or dietary requirements.

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